How to Know a Good Mechanic

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When something goes wrong with your vehicle, you want to be able to trust the person working on it. One of the worst feelings is that tingly one where you realize someone may be trying to take advantage of you. And unfortunately, mechanics can have a bad reputation for this. We decided to put together a list of expectations that you can keep with you in case you’re ever left wondering if someone is trying to pull the wool over your eyes in our field.

  1. Mechanics should be able to quickly diagnose what your problem is and offer solutions.
  2. A good mechanic should fix your vehicle effectively and efficiently, within a reasonable and agreed upon amount of time.
  3. Excellent skills in customer service are required. A customer should feel like he or she can ask questions and get straight answers. Customers should also feel taken care of and put at ease on the possible scenarios associated with their vehicle.17854701_1868829986476449_5997395442752894966_o
  4. Communication skills are on-point. Plain English is much appreciated by our average customer. Though a car’s engine can be complex, no one wants to be talked to in a way that is over your head or talked down to like you are incapable of understanding the intricacies of the issue. A good mechanic can share on whatever level the customer prefers or requires. The most important piece here is that everything is clear to the customer as the decision process is made and the plans are laid out for the repairs.
  5. A solid work ethic is a given. Your mechanic should be committed to working hard on getting your vehicle ready to run well again.
  6. Certifications set a person apart. A good mechanic is certified. This is the difference between someone that is “good with cars” and someone who has a career in this field. Plain and simple.  Mechanics have changed so much in the past 30 years. If a mechanic doesn’t try to stay current, he or she will be left behind and unable to work on newer modeled vehicles. A good mechanic understands the most advanced technology in the field.

All these qualities are the kind that we build our business on. We can proudly and humbly tell you that if you come into Crumpler’s Automotive, you will meet mechanics with all of these qualities and more. Our team will provide you with the best in service all-around. To make an appointment, call us at (910) 483-2958.

A HUGE THANKS to all of you that helped to make our Crumpler’s Custom Cycle Open House such a huge success! Much thanks to our whole team for helping out, all our volunteers, Open Road for playing some great music, and to all of YOU who attended! We hope to make this an annual event, and as it goes with Crumpler’s, we intend to only get better with age…!

‘Tis the season for mowing and yard work….Come get your new Husqvarna at the beginning of the season, and make life easier on yourself!

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And if you’re looking for a great used vehicle or motorcycle, check out all we have at our place. We have golf carts and ATV’s too! Call (910) 483-3791 for more details.

To stay up-to-date with all that we’re doing at the shop, make sure to follow us on Facebook, and please leave us comments and provide feedback. We value hearing from you!

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Driving Tips For Your Teens

Before you know it, the days will get longer, spring will be in the air, and spring break will be happening all around. The roads will start to fill up with busy teenagers, either learning to drive, driving to and from work, or cruising in their downtime. But teenage drivers and their parents should be careful: the longer and warmer the days get, the higher the percentage of teenage accidents in vehicles also grows.

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We suggest that parents set aside some time ahead of time to have a talk with their teenage drivers about safety. Here are some points to consider and discuss:

No Distractions!

unknownIt can be so tempting to look at your cellphone, talk on the phone, play on the radio, and even text while driving–sometimes all at once! Emphasize with your teenage driver that it takes just a second for an accident to happen, and even less time for an inexperienced driver to lose control of a vehicle. Parents, we suggest you model good driving habits as well and refuse to be distracted while you drive. Nothing is truly that important.

Drive Defensively.

Explain the importance of anticipating situations and having a plan for how to drive well. For example, if there is a biker on the road, drivers need to be aware of the fact that they accelerate differently and also have a higher chance of losing control. Plan ahead for how to drive well with bikers and other drivers in mind, and consider all possible scenarios when choosing where to place your vehicle accordingly.

Plan Your Drive.

car-gps-accidents-2Before your teenage driver gets rolling, he or she needs to have their GPS coordinates not only punched in and calculated, but the driver should review the anticipated route. This allows the driver to have an idea of what to expect and minimizes distractions while driving.

Proper Vehicle Maintenance.

We cannot stress enough the importance of teaching your young drivers how to maintain their vehicles. Advise them on how to check fluid levels, tire pressure, and the logistics of how to do simple tasks like wiper blade replacements, etc. Also, teach your teen how to change a tire! If they don’t learn now, they’re likely to never learn, and that’s just not safe. If you don’t feel comfortable teaching them, we will happily do so. In fact, it teaches your young driver responsibility if they are the person who brings their car in for maintenance. We suggest you allow your teen to bring his or her car in, and we can teach them quite a lot about proper maintenance and care while they sit and wait!

And if you’re in the market for a great vehicle, check these out!

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2007 Ford Freestyle for sale. Clean and ready to hit the road!
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2007 Pontiac for sale. 4 doors and clean!
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2008 Chevy Suburban, black for sale. A nice ride and ready to go.
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For Sale: 2004 Toyota Solara Convertible
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1991 Jeep Wrangler for sale. Ready for some nice summer days!
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Many more to choose from….just come see us and check them out!

And as that grass grows, so does your need for Husqvarna!

All of these great options and more in mowers. And we have a brand new shipment in. If you don’t see what you want in front of the shop, just ask!

Mark your calendars: we have an OPEN HOUSE on Saturday, April 1st! More on our Facebook event page and more to come soon in our next blog post.

Keep up-to-date with all that is happening at Crumpler’s by following us on our very active Facebook pages: Crumpler’s Custom Cycle and our main page: Crumpler’s Automotive.

We thank you for following our blog and ask that you comment, like and share it! Also if you need any more information, call us at (910) 483-2958 or visit our website at Crumpler’s Automotive.

 

 

When Do You REALLY Need New Tires?

There’s no way to truly know how long a tire will last. We all have hopes and predictions, but each vehicle wears differently and each driver maneuvers down the road in a unique way. Climate and road conditions can also play a part in the way a tire wears. Read on below for some considerations as you look towards how long your tires will last. And if in doubt, always feel free to stop by Crumpler’s Automotive, and we’ll always be happy to check your tire wear as well.

Keep an eye on your tires. 

If you periodically make a point to look at your tires, the wear and tear will show up a bit more clearly to you. If you never look at the tread, you’ll really have no point-of-reference as to what they should look like. Note what the tread looks like when you first get them, and look for variances on each tire and through the months and years.  Keep five years in mind. After that milestone, you definitely need to keep an even closer watch on your tires and should have a professional check them yearly after the five-year mark, at least.

Do any of your tires look like this?

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If so, then regardless of how old they are, they need to be replaced.

Tread Test.

What should I look for when inspecting my tires?

One easy way to check for wear is by using a penny to test them.

To do so accurately, follow these three steps:

*Take a penny and hold President Lincoln’s body between your thumb and forefinger.
*Select a point on your tire where tread appears the lowest and place Lincoln’s head into one of the grooves.
*If any part of President Lincoln’s head is covered by the tread, you’re driving with the legal and safe amount of tread. If your tread gets below that (approximately 2/32 of an inch), your car’s ability to grip the road in adverse conditions is greatly reduced.

Inspect the sides of your tires.

Though we’ve discussed it a lot, it’s not just about tread. If you look at the side of your tire and see any bulges, bubbling, or cupping shapes, then you are at risk of a blowout. Your tires need to be replaced immediately if so.

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Look for debris in your tires.

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If you see nails, screws, or anything breaking the surface of your tire, you need to bring it in, even if the pressure seems ok. It’s only a matter of time before you end up with a flat. We may be able to plug the tire, or you’ll need a new one. But the longer you wait, the great the chance of more damage.

Good maintenance makes all the difference.

In the end, proper care and maintenance make a world of difference in your tires’ lives. Make sure to get them rotated periodically. Maintain the correct tire pressure. And if you’re ever in doubt, come see us and let us check them out. We’d rather you be safe, than in a compromised position far from home. Call our shop at (910) 483-2958 with any questions. And by the way, a new feature on our website exists to help you browse, find, and order the right set for you. Check it out here!

In the market for a change? Check out all that we have for sale at Crumpler’s Automotive:

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1988 Monte Carlo SS for sale. This is a REAL and rare SS, folks!
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1996 cargo van for sale. Low mileage. Come check it out!
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For sale: 2002 Lincoln Navigator. Great riding and clean vehicle.
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2007 Ford Freestyle for sale. This one has ALL the bells and whistles. You’ll want to test drive this one before it’s gone!
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Toyota Solara 2004 model. It’s a convertible and rides nice!
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2008 Club Car golf cart for sale. It’s good to go!
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Take this piece of history home! Vintage Ford Tractor. Still runs well.
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We have all KINDS of Husqvarna mowers and lawn tools. Come see all of our stock at the shop!

 

Make sure to follow us on Facebook for daily updates and please take the time to give us feedback. We want to be the best we can be for YOU!

 

 

Crumpler’s Holiday Gift Guide

 

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Happy Holidays, from our Crumpler’s Automotive and Crumpler’s Custom Cycle families to yours!

It’s already that time of year, and if you’re like most people, you’ve got a person on your list that is hard to buy for. But you’re stubborn, and you’re not giving up! If he or she is a gearhead, then you’re in luck–because this month we have a holiday gift guide to share with you to help you find the perfect gifts for that special someone who likes all things fast, shiny, and loud this holiday season! We also have items that everyone needs, and can help you find the perfect one for each person on your list.

Shop owner Richie Crumpler and his son George have sorted through the shop to find the best items that they approve of to help you come up with the most unique and creative gifts for the people that you love.

#1 Cycle Care Detail Kit

This kit is for the motorcycle enthusiast in your life. Because if they can’t ride their bike a lot in the winter, then they can at least spend time with it detailing it! This comes with every formula you need and includes pads, towels, applicator and this great tote!img_1944

#2 Impact Gun

For those who like to do some of their own work. An impact gun or wrench is is a socket wrench power tool designed to deliver high torque output with minimal exertion by the user. Though it looks like a drill, it actually stores energy in a rotating mass, then delivers it suddenly to the output shaft. Wow someone with this beauty!img_1940

#3 Mini Ratchet and Bit Set

This is an outstanding set that is easy to keep close at hand to help you build or tighten anything in your house or garage! We had such a great response last year, that we brought this set back this year for the holidays. People love how easy it is to use.img_1941

#4 Jumper Cables

There’s no reason not to have jumper cables with you at all times. But take our advice and get a great pair with some quality, so that you have a product that actually works well and is SAFE. While you’re at it, get the 16 ft long variety so you have some room to work with.img_1903

#5 Forest Helmet

This lightweight helmet will protect your head, neck, and eyes while you’re working. It ventilates like a dream, has a great visor, and an adjustable sizer. Nothing but the best when you purchase Husqvarna.img_1904

#6 Plug n’ Play Stereo for Harley-Davidson

If you’re gonna ride, do it with some great tunes! This heavy-duty radio will withstand all the elements and keep you singing along down the road. We also do the installs too, to bring it back in with your bike, and we will have you good-t0-go in no time!img_1907

#7 Husqvarna Blower/Vacuum

First, you have the great quality of Husqvarna, which sets all of our inventory apart. Second, this blower also vacuums into a bag if you put it on. This will make yard clean up a breeze!img_1911

#8 Husqvarna Weed Eaters/Trimmers

Get these in either gas or electric models. The batteries last a long time and don’t lose power. And the gas variety is easy to crank and keep running.img_1915

#9 Husqvarna Chainsaws of all varieties and Masonry saws

You can choose your blade length and type and go as big and as efficient as possible. And this masonry saw will get the job done, hands down!

#10 Husqvarna Hedge Trimmers

Go big or go home! Trimming has never been so easy as it is with these great trimmers. You will absolutely love how fast and smooth they cut.img_1916

#11 Stocking Stuffers and Smaller Gifts

We’ve got you covered with small items from ratchet straps, cleaning brushes, wash mitts, motorcycle charms, jacks, safety glasses, sunglasses, goggles, motor treatments, tire cleaners, paste wax, bar-b-que sauce from the famous Bethany Historical Society, and more! You won’t run out of good options for smaller gifts as well.

 

And as always, if you want to knock some socks off, check out our vehicles and motorcycles for sale and our newest vintage item: a 1959 Ford Tractor!

 

You all mean the world to us as customers and friends. It is our sincere hope that you have the most joyous and peaceful of holiday seasons. Please let us know if we can help you in any way and call us if you need us: (910) 483-2958. We’re open Monday through Friday from 7 am to 6 pm at our shop at 7611 Clinton Road in Stedman. Follow us on Facebook at our Automotive Page and our Custom Cycle Page. Also at our website. Let us know how we can best serve you!

 

Texting and Driving: It Has To Stop

We’ve all been there, haven’t we? We’re driving down the road and our phone dings. You try to ignore it, but it dings again, and again….and….again. Now you’re getting concerned. Maybe it’s your spouse, your kids, or your work….and they NEED you right now. At least that’s how it feels. But do you look down? Do you risk it? Considering that 1 out of every 4 car accidents in the United States is caused by texting and driving, you know it’s not worth the risk. But in an increasingly digital and “instant” age, what should you do to manage this issue?

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If you’re still reading and you think, “Well surely a few seconds can’t hurt. And besides, I’m a good driver…”, then think again. If you’re  driving at 55mph, you can travel the length of a football field in no more than five seconds. Imagine what can happen in that distance when your eyes aren’t on the road.

First things first, put your phone on silent and put it in a designated spot while you drive that you won’t reach for. It also helps to let people you may be communicating with over text know that you’re traveling and won’t be answering your texts for a bit. Another helpful tip is to flip the phone over so that you can’t see the alerts on the screen while you drive as well.

If you have someone else in the car with you that you trust, have them do the texting for you if you feel that a response may be needed for someone. Dictate what the person should type and keep that conversation short, as this can also be distracting.

dont-text-and-driveYou can also download apps that do the work for you if you don’t want to just ignore texts. For example, the app “Live2Txt” is simple. Turn the app on when you get behind the wheel, and you’ll silence your smartphone from incoming notifications, texts, and calls. When you receive a message, the app will alert the sender with a customized message that you’re unable to respond at the moment. Another app “DriveOff” automatically locks your phone when you’re driving at speeds faster than 10mph. This one is a great idea for teenagers. The messages just won’t show up.

Your safety and the safety of others on the road is more important in the moment than any message. Couple that with the fact that you’re 23 times more likely to be in a car accident when you’re texting and driving, and it’s a no-brainer. Choose to have the self-discipline to not answer. It really will save lives if we all decide to be safer in this way.

It’s that time of year, and we’re thankful for you!

Happy Thanksgiving to all our valued customers. We could not exist without you, and we are honored to be able to serve you and this community daily.

If you’re in the market for any ideas for Christmas, stay tuned, because we have a gift-buying guide coming soon. In the meantime, we have a full line of Husqvarna products as well as great used vehicles and motorcycles. Just give us a call for more information (910) 483-2958, come see us, or check out our Facebook or website!

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The Scene of the Wreck

Unfortunately, sometimes things don’t go the way we want. Maybe it was their fault, maybe it was our fault, maybe it was just a complete accident, but wrecks happen. We’ve had enough people panic and not know how to handle the aftermath, that we decided to share what we think is the best course of action after the wreck occurs. This is in order to help keep you calm and to get you safely out of harm’s way in the aftermath.

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One of our tow trucks. We’re always here to help you in those rough moments.

The easiest and most unproductive thing to do after an accident is to panic. Instead, try to pause for a second and take a breath. The most important thing is to make sure you and your passengers are safe first. If there are injuries, you must call 911. Follow their instructions. Wait on emergency personnel and listen to their advice.

If there are no injuries thankfully, you still need to call law enforcement or 911. Even if you’re not injured, you’re alone, or it was an accident that was not involving other vehicles, you should involve law enforcement, especially if you will need to repair your vehicle or get a wrecker to come out.

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Once the officer arrives, explain the situation and how it occurred. At this point, the officer can tell their dispatch to call a towing company. You may request any company you’d like, which is why we suggest you tell the officer that you’d like to call Crumpler’s Automotive. Please note that if there are no injuries and the damage is minor (meaning you know you just need a tow to get the vehicle back to the shop to get something small fixed) you may not want to involve your insurance company. However, if the damage is major, you’ll need to call your insurance company. You can do this the same day or the next day. The point is, you don’t have to do it at the scene of the accident. But you will need an accident report from a police officer.

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Upon getting a call from dispatch, we will bring one of our tow trucks and get your vehicle. At that point, we’ll also help you get somewhere safe if you don’t have someone to pick you up. Then the vehicle will come back to our shop and will wait for the insurance adjuster  to come to the shop and assess the damage. Then the insurance company will contact you as the owner as tell you how they suggest you proceed considering the damage. If you have full coverage and the vehicle is not totaled, insurance will help pay for the repairs of your vehicle. If it’s totaled, then you will have a compensation congruent with how the insurance company values your vehicle at that time. We will then dispose of the vehicle.

All in all, it is no short process, and it’s one that requires patience. But allowing for these steps and doing it correctly will help your particular process run much more smoothly. All the above steps also apply to your motorcycle if you happen to have an accident. We sure hope you aren’t in a bad situation. But if you are, we certainly want to be the one to help you and make sure above all that you stay safe.

Time for some fall clean-up!

Check out all of our Husqvarna products in stock at Crumpler’s. If we don’t have it we can always order it!

And if you’re on the hunt for a vehicle, check out all the great pre-owned vehicles we have on our lot right now!

Clockwise: 1988 Monte Carlo, 2005 Escape, 1991 Jeep Wrangler, Silver Cadillac CTS, 1998 Red Chevy Suburban, Black Chevy Suburban, 2003 White Lincoln LS, 2001Cadillac Deville.

Our products and services rival any of our competitors and our prices are competitive with national chain stores. But that’s not why we are here. We’re here to serve our community and proudly bring our best to work every day. We have a goal of excellence, and we’re only getting better with age!

Keep up-to-date with all that is happening at Crumpler’s by following us on our very active Facebook pages: Crumpler’s Custom Cycle and our main page: Crumpler’s Automotive.

We thank you for following our blog and ask that you comment, like and share it! Also if you need any more information, call us at (910) 483-2958 or visit our website at Crumpler’s Automotive.

 

What Does the Check Engine Light Mean?

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It’s that sinking feeling that everyone who drives has had at one time or another…you’re cruising along, having a decent day, feeling no  real worries, and then you look down and see a little orange light on your dash is lit up. All your care is directed here now, as you try to decide how big of an emergency this is…. Do you hear a sound….? Smell a  strange smell…? Feel any difference in your car’s handling….? You check your other gauges… and it really feels like nothing has changed. Does that mean you ignore the little orange light that now seems to be boring into your eyeballs each time you look down? Luckily your friends at Crumpler’s Automotive are here to help. Read on to learn how to handle this little orange friend like a BOSS!

To keep this basic, always understand that check engine lights monitor your car’s performance. When the light comes on, it means your car has diagnosed that it has an electronic control system issue, and it’s unable to repair it on its own. Also know that the check engine light signifies different things for different cars, so as much as it seems like a pain, this is the moment when you need to pull out that handy owner’s manual for your car and do a little reading. This can at least give you some insight as to whether this is small or a more critical issue. Regardless, you’ll need to start thinking of making plans to get it into us so we can take a look at it.

As general rule, the check engine light could mean:

  • An oxygen sensor needs to be replaced. You could lose a lot of fuel if you don’t get this replaced soon.
  • Something is wrong with the gas cap.
  • Your car’s catalytic converter needs to be replaced. A broken one will make your car run at a higher and more dangerous temperature.
  • Mass air flow sensor may need to be replaced. This will also cost you in fuel.
  • Spark plugs or plug wires need to be replaced. Your vehicle will begin to run poorly if you don’t get this fixed.

As you can see, this doesn’t mean you need to panic. But it does mean that you need to go ahead and call us to get in and see what’s going on. To schedule an appointment, call (910) 483-2958. We’re open from 7 am to 6pm Monday through Friday.

By the way…Fall is in the Air! We have some great deals on Husqvarna mowers before the season ends. Come see what we have on the lot!

Also if you’re ready to start some of those fall weather yard tasks, come see us about weed eaters, leaf blowers, and chainsaws. We have them all!

Need a New Ride?

FOR SALE: 1988 Monte Carlo SS. You will love the way this rides!

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FOR SALE: Completely Custom bike made in our shop. Not another like it!

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These and many more for sale, just call us at (910) 483-2958 and follow us on Facebook. Also, check out our website! And always feel free to comment and share here. We love your feedback!