When something goes wrong with your vehicle, you want to be able to trust the person working on it. One of the worst feelings is that tingly one where you realize someone may be trying to take advantage of you. And unfortunately, mechanics can have a bad reputation for this. We decided to put together a list of expectations that you can keep with you in case you’re ever left wondering if someone is trying to pull the wool over your eyes in our field.
Mechanics should be able to quickly diagnose what your problem is and offer solutions.
A good mechanic should fix your vehicle effectively and efficiently, within a reasonable and agreed upon amount of time.
Excellent skills in customer service are required. A customer should feel like he or she can ask questions and get straight answers. Customers should also feel taken care of and put at ease on the possible scenarios associated with their vehicle.
Communication skills are on-point. Plain English is much appreciated by our average customer. Though a car’s engine can be complex, no one wants to be talked to in a way that is over your head or talked down to like you are incapable of understanding the intricacies of the issue. A good mechanic can share on whatever level the customer prefers or requires. The most important piece here is that everything is clear to the customer as the decision process is made and the plans are laid out for the repairs.
A solid work ethic is a given. Your mechanic should be committed to working hard on getting your vehicle ready to run well again.
Certifications set a person apart. A good mechanic is certified. This is the difference between someone that is “good with cars” and someone who has a career in this field. Plain and simple. Mechanics have changed so much in the past 30 years. If a mechanic doesn’t try to stay current, he or she will be left behind and unable to work on newer modeled vehicles. A good mechanic understands the most advanced technology in the field.
All these qualities are the kind that we build our business on. We can proudly and humbly tell you that if you come into Crumpler’s Automotive, you will meet mechanics with all of these qualities and more. Our team will provide you with the best in service all-around. To make an appointment, call us at (910) 483-2958.
A HUGE THANKS to all of you that helped to make our Crumpler’s Custom Cycle Open House such a huge success! Much thanks to our whole team for helping out, all our volunteers, Open Road for playing some great music, and to all of YOU who attended! We hope to make this an annual event, and as it goes with Crumpler’s, we intend to only get better with age…!
‘Tis the season for mowing and yard work….Come get your new Husqvarna at the beginning of the season, and make life easier on yourself!
And if you’re looking for a great used vehicle or motorcycle, check out all we have at our place. We have golf carts and ATV’s too! Call (910) 483-3791 for more details.
To stay up-to-date with all that we’re doing at the shop, make sure to follow us on Facebook, and please leave us comments and provide feedback. We value hearing from you!
If you’re a true motorcycle lover, you won’t want to miss Crumpler Custom Cycle’s Open House on Saturday, April 1st!
Starting at noon we’ll have our Dyno set up and running reports, open to the public. Add to that food, live music, and giveaways, and you’ve got a recipe for the perfect spring day! Hang out with like-minded individuals and pick our experts’ brains on what will make your bike the best it can be. No cost to attend–you just have to show up and enjoy a day in Stedman with us.
Definitely plan to be there to hear live music from Open Road from 2-4 pm, as well as a Pig Pickin’ with all the fixings around lunchtime.
In addition to giveaways, we’ll also have special discounts that day, so please make plans to attend, because you won’t want to miss these deals. We look forward to seeing you all there.
More about Crumpler’s Custom Cycle:
Crumpler’s has been a family automotive business for as long as it’s been open. Of course, they like tradition, but they also like the freshness that new ideas bring to the table. That’s why when Richie’s son Richard “George” said he was interested in working on motorcycles, Richie decided to expand into having a custom cycle shop back in 2011. It’s not just exciting to see a family member pursue his dream, it’s a thrill to be a part of it too!
George was 19 when Crumpler’s Custom Cycle opened but it’s not like he was a newcomer to working on cars or bikes at that point in his life. His grandfather and father had worked on automobiles and heavy machinery his whole life, and he’d had plenty of hours in the shop under their tutelage to be quite adept at moving right into those footsteps. But George wanted a chance to make something new happen at the place and to blaze his own trail. He’d spent countless hours in the shop learning and working, and when he suggested a new idea for the business, his dad was happy to give him the green light.
Since that time, the shop has grown to handle all kinds of custom work plus repair and service work. “We don’t just work people’s bikes in and shuffle them out–what we do isn’t about that, “George said. “What we want to do is try to fit the bike to exactly what the owner wants.”
Because of this, the Crumplers sell wheels, do custom paint jobs, add chrome accessories and do performance work. The beauty of this line of work is the variety. George and Shop Manager Allen Bass, work on anything from classic bikes to more current models, although each presents its own challenges always. “We love piecing the puzzle together and getting a great finished product to the owner, ” George said.
Although the shop is known for variety, they still do their fair share of service and repair work. They also work on wrecked bikes and head out to shows as often as possible to see all what’s new in the industry. “What I can’t see is getting sick of this,” Richard noted. “It’s my passion, and I love making everything run the best that it can.”
For more about the Open House on April 1st or on Crumpler’s Custom Cycle check out our website at http://www.crumplersautomotive.com, check us out on Facebook, or call us at:
Crumpler’s Automotive and Crumpler’s Custom Cycle are both located at:
There’s no way to truly know how long a tire will last. We all have hopes and predictions, but each vehicle wears differently and each driver maneuvers down the road in a unique way. Climate and road conditions can also play a part in the way a tire wears. Read on below for some considerations as you look towards how long your tires will last. And if in doubt, always feel free to stop by Crumpler’s Automotive, and we’ll always be happy to check your tire wear as well.
Keep an eye on your tires.
If you periodically make a point to look at your tires, the wear and tear will show up a bit more clearly to you. If you never look at the tread, you’ll really have no point-of-reference as to what they should look like. Note what the tread looks like when you first get them, and look for variances on each tire and through the months and years. Keep five years in mind. After that milestone, you definitely need to keep an even closer watch on your tires and should have a professional check them yearly after the five-year mark, at least.
Do any of your tires look like this?
If so, then regardless of how old they are, they need to be replaced.
One easy way to check for wear is by using a penny to test them.
To do so accurately, follow these three steps:
*Take a penny and hold President Lincoln’s body between your thumb and forefinger.
*Select a point on your tire where tread appears the lowest and place Lincoln’s head into one of the grooves.
*If any part of President Lincoln’s head is covered by the tread, you’re driving with the legal and safe amount of tread. If your tread gets below that (approximately 2/32 of an inch), your car’s ability to grip the road in adverse conditions is greatly reduced.
Inspect the sides of your tires.
Though we’ve discussed it a lot, it’s not just about tread. If you look at the side of your tire and see any bulges, bubbling, or cupping shapes, then you are at risk of a blowout. Your tires need to be replaced immediately if so.
Look for debris in your tires.
If you see nails, screws, or anything breaking the surface of your tire, you need to bring it in, even if the pressure seems ok. It’s only a matter of time before you end up with a flat. We may be able to plug the tire, or you’ll need a new one. But the longer you wait, the great the chance of more damage.
Good maintenance makes all the difference.
In the end, proper care and maintenance make a world of difference in your tires’ lives. Make sure to get them rotated periodically. Maintain the correct tire pressure. And if you’re ever in doubt, come see us and let us check them out. We’d rather you be safe, than in a compromised position far from home. Call our shop at (910) 483-2958 with any questions. And by the way, a new feature on our website exists to help you browse, find, and order the right set for you. Check it out here!
In the market for a change? Check out all that we have for sale at Crumpler’s Automotive:
Make sure to follow us on Facebook for daily updates and please take the time to give us feedback. We want to be the best we can be for YOU!
It’s already that time of year, and if you’re like most people, you’ve got a person on your list that is hard to buy for. But you’re stubborn, and you’re not giving up! If he or she is a gearhead, then you’re in luck–because this month we have a holiday gift guide to share with you to help you find the perfect gifts for that special someone who likes all things fast, shiny, and loud this holiday season! We also have items that everyone needs, and can help you find the perfect one for each person on your list.
Shop owner Richie Crumpler and his son George have sorted through the shop to find the best items that they approve of to help you come up with the most unique and creative gifts for the people that you love.
#1 Cycle Care Detail Kit
This kit is for the motorcycle enthusiast in your life. Because if they can’t ride their bike a lot in the winter, then they can at least spend time with it detailing it! This comes with every formula you need and includes pads, towels, applicator and this great tote!
#2 Impact Gun
For those who like to do some of their own work. An impact gun or wrench is is a socket wrench power tool designed to deliver high torque output with minimal exertion by the user. Though it looks like a drill, it actually stores energy in a rotating mass, then delivers it suddenly to the output shaft. Wow someone with this beauty!
#3 Mini Ratchet and Bit Set
This is an outstanding set that is easy to keep close at hand to help you build or tighten anything in your house or garage! We had such a great response last year, that we brought this set back this year for the holidays. People love how easy it is to use.
#4 Jumper Cables
There’s no reason not to have jumper cables with you at all times. But take our advice and get a great pair with some quality, so that you have a product that actually works well and is SAFE. While you’re at it, get the 16 ft long variety so you have some room to work with.
#5 Forest Helmet
This lightweight helmet will protect your head, neck, and eyes while you’re working. It ventilates like a dream, has a great visor, and an adjustable sizer. Nothing but the best when you purchase Husqvarna.
#6 Plug n’ Play Stereo for Harley-Davidson
If you’re gonna ride, do it with some great tunes! This heavy-duty radio will withstand all the elements and keep you singing along down the road. We also do the installs too, to bring it back in with your bike, and we will have you good-t0-go in no time!
#7 Husqvarna Blower/Vacuum
First, you have the great quality of Husqvarna, which sets all of our inventory apart. Second, this blower also vacuums into a bag if you put it on. This will make yard clean up a breeze!
#8 Husqvarna Weed Eaters/Trimmers
Get these in either gas or electric models. The batteries last a long time and don’t lose power. And the gas variety is easy to crank and keep running.
#9 Husqvarna Chainsaws of all varieties and Masonry saws
You can choose your blade length and type and go as big and as efficient as possible. And this masonry saw will get the job done, hands down!
#10 Husqvarna Hedge Trimmers
Go big or go home! Trimming has never been so easy as it is with these great trimmers. You will absolutely love how fast and smooth they cut.
#11 Stocking Stuffers and Smaller Gifts
We’ve got you covered with small items from ratchet straps, cleaning brushes, wash mitts, motorcycle charms, jacks, safety glasses, sunglasses, goggles, motor treatments, tire cleaners, paste wax, bar-b-que sauce from the famous Bethany Historical Society, and more! You won’t run out of good options for smaller gifts as well.
And as always, if you want to knock some socks off, check out our vehicles and motorcycles for sale and our newest vintage item: a 1959 Ford Tractor!
You all mean the world to us as customers and friends. It is our sincere hope that you have the most joyous and peaceful of holiday seasons. Please let us know if we can help you in any way and call us if you need us: (910) 483-2958. We’re open Monday through Friday from 7 am to 6 pm at our shop at 7611 Clinton Road in Stedman. Follow us on Facebook at our Automotive Page and our Custom Cycle Page. Also at our website. Let us know how we can best serve you!
We’ve all been there, haven’t we? We’re driving down the road and our phone dings. You try to ignore it, but it dings again, and again….and….again. Now you’re getting concerned. Maybe it’s your spouse, your kids, or your work….and they NEED you right now. At least that’s how it feels. But do you look down? Do you risk it? Considering that 1 out of every 4 car accidents in the United States is caused by texting and driving, you know it’s not worth the risk. But in an increasingly digital and “instant” age, what should you do to manage this issue?
If you’re still reading and you think, “Well surely a few seconds can’t hurt. And besides, I’m a good driver…”, then think again. If you’re driving at 55mph, you can travel the length of a football field in no more than five seconds. Imagine what can happen in that distance when your eyes aren’t on the road.
First things first, put your phone on silent and put it in a designated spot while you drive that you won’t reach for. It also helps to let people you may be communicating with over text know that you’re traveling and won’t be answering your texts for a bit. Another helpful tip is to flip the phone over so that you can’t see the alerts on the screen while you drive as well.
If you have someone else in the car with you that you trust, have them do the texting for you if you feel that a response may be needed for someone. Dictate what the person should type and keep that conversation short, as this can also be distracting.
You can also download apps that do the work for you if you don’t want to just ignore texts. For example, the app “Live2Txt” is simple. Turn the app on when you get behind the wheel, and you’ll silence your smartphone from incoming notifications, texts, and calls. When you receive a message, the app will alert the sender with a customized message that you’re unable to respond at the moment. Another app “DriveOff” automatically locks your phone when you’re driving at speeds faster than 10mph. This one is a great idea for teenagers. The messages just won’t show up.
Your safety and the safety of others on the road is more important in the moment than any message. Couple that with the fact that you’re 23 times more likely to be in a car accident when you’re texting and driving, and it’s a no-brainer. Choose to have the self-discipline to not answer. It really will save lives if we all decide to be safer in this way.
It’s that time of year, and we’re thankful for you!
Happy Thanksgiving to all our valued customers. We could not exist without you, and we are honored to be able to serve you and this community daily.
If you’re in the market for any ideas for Christmas, stay tuned, because we have a gift-buying guide coming soon. In the meantime, we have a full line of Husqvarna products as well as great used vehicles and motorcycles. Just give us a call for more information (910) 483-2958, come see us, or check out our Facebook or website!
We’ve been around since 1970 and most people know the generals: that we’re an automobile repair shop. But not everyone knows that we’re this and so much more. We’re here to help you in so many ways, and we wanted to share with you all the facets of our enterprise for this month’s blog!
To keep your vehicle running properly at all times, we offer a number of services in the Stedman, NC area that are carried out by our certified, expert auto service and repair technicians who have years of experience performing everything from oil changes to a complete engine overhaul.
We use high-tech diagnostic equipment to guarantee your vehicle is repaired and/or serviced correctly the first time around, and we only use the highest quality replacement parts, filters, oils, and components when it comes to your car.
Our services include: General Services Car & Truck Care Undercar Services Brakes Engine & Transmission Engine Maintenance Transmission Services Heating and Cooling Services Electrical Services Electronic Services Hoses Batteries Machine Shop
Essentially we can take care of all of your auto repairs and vehicle maintenance needs, because Crumplers Automotive Inc. is a full-service preventive maintenance and auto repairs center.
Our experts have the knowledge to service and repair even the most challenging auto problems on all makes and models of domestic and import vehicles. We use the latest technology to assess the situation and offer you alternatives. We guarantee all of our work and know you’ll be happy with the outcome.
Crumpler’s Custom Cycle
Crumpler’s has been a family business for as long as it’s been open. Of course, we like tradition, but we also like the freshness that new ideas bring to the table. That’s why when Richie’s son George Crumpler said he was interested in working on motorcycles, we decided to expand into having a custom cycle shop back in 2011. Since that time, the shop has grown to handle all kinds of custom work plus repair and service work. “We don’t just work people’s bikes in and shuffle them out–what we do isn’t about that,” George said. “What we want to do is try to fit the bike to exactly what the owner wants.”
Because of this, the Crumplers sell wheels, do custom paint jobs, add chrome accessories and do performance work. The beauty of this line of work is the variety. George works on anything from classic bikes to more current models, although each presents its own challenges always. Piecing together the puzzle for a great finished product is what we do best!
Richard Crumpler of Crumpler’s Custom Cycle Shop
Inside the shop
We have motorcycle helmets for sale in the shop!
We’re also in the business of repairing, servicing, customizing and getting parts for golf carts! We are excited about offering this, because we know many of you have golf carts already or plan to get one. Make sure it’s running efficiently and customized to your wants and needs with our help.
Getting new tires means that for the next 65,000+ miles you’ll have good traction and drivability. They will increase your vehicle’s ability to stop, maneuver and turn as well. If you have a set of worn out tires with an uneven tread pattern, your gas mileage will suffer, because your car will have to work harder. When you update your tires with us, you’ll rest easy knowing that your tires are properly mounted, balanced, and are at the proper pressure. We’ll also make sure your vehicle is aligned so they wear evenly in the future. If you’re unsure as to whether you need new tires, that’s an easy solution: just come see us, and we’ll check them out for you and let you know if you need new ones, or how long you have left on your current tires. Then we’ll also recommend the right tire for your vehicle to fit your needs.
We love cars and bikes and all things machine, and so we put our efforts into take care of those needs for all of our loyal customers. We added a Wrecker Service to our line of services and make ourselves to all of you 24 hours per day. When the worst happens and you need towing, don’t you feel better calling someone you trust? We know how vulnerable you can feel when you need a tow, and we make it our policy to get there and take care the situation so that you safely get your vehicle and yourself to your destination. Life is a journey, but sometimes there are bumps in the road. Put us in your contacts on your phone so you’re not searching when you’re nervous or panicked.
Our numbers are as follows:
After normal business hours call:
We make it our business to find great used cars and make sure they’re good-to-go. Then we offer them for sale to the public–it’s that simple. Leslie, Richie’s daughter, runs this part of the business as the Auto Sales Manager, and Rick Player works in Automotive Sales.
Husqvarna, Auto Plus parts, Mower Parts, Auto Parts
Husqvarna is the global leader in the production of outdoor power products. From riding lawnmowers, to chainsaws, to trimmers and carts, they’re dedicated to being responsible suppliers and in turn, only work with reputable dealers. We’re proud to be one of them. Aligning ourselves with a company that’s been making products since 1689 and has grown to be one of the leaders in the market for lawn equipment, assures us that our customers will be well taken care of and satisfied for years to come.
We have mowers galore! They will run cooler and cleaner and give you better power and fuel economy than you’ve ever had before. These mowers are easy to use with hydrostatic transmission systems and gauges easily controlled from the driver’s seat. From cruise control to an adjustable comfort seat as well as a cup holder, you truly be able to sit back and relax during your mowing experience.
We also have chainsaws, blowers, trimmers, and can order any Husqvarna product you may want. The same rings true for our Auto Plus parts, all mower parts and auto parts. If we don’t have them, we can get them for you!
Chainsaws fit nicely under that tree as well.
Make life easier on yourself by getting a blower to deal with all of those leaves this season!
We are proud to be a local business, employing local people. Our products and services rival any of our competitors and our prices are competitive with national chain stores. But that’s not why we are here. We’re here to serve our community and proudly bring our best to work every day. We have a goal of excellence, and we’re only getting better with age!
Summertime is a time for traveling. Whether it’s to the beach, the mountains or the All-American road trip, it’s hard to not take advantage of this time of year to take a vacation. Before hitting the road, though, you can take a few simple precautions to keep your loved ones safe and maybe even save money at the pump. The kind of heat that we have here in NC can be particularly hard on cars, so make sure to keep on top of the following things to keep your vehicle running smoothly this summer:
1. Check your tires. Only one out of ten drivers know how to correctly check their tires, but over-inflated, worn, or under-inflated or misaligned tires can be dangerous in hot weather. Consult your owner’s manual to see what PSI your tires need to be in hot weather. Also, use the penny trick to see if you still have enough tread on your tires. Stick a penny in the tread, and if Lincoln’s head disappears, you’re good. We can also check your tires as well if you’re unsure about any of the above. Last thing: make sure to also check your spare tire.
2. Change your oil and filter. Oil keeps your engine running clean, smooth, and cool. Most of us do a lot more driving during the summer, so keep in mind the guidelines for changing for your vehicle and also check your oil before a trip so you’re not caught off-guard.
3. Check hoses and belts. The key to keeping your car running well this summer is generally keeping the engine running cool. The hoses connect to the radiator and help pump coolant back and forth between the engine block. The belts run the fan that helps cool the system. A cracked hose or broken belt will lead to the radiator overheating.
4. Replace your windshield wipers. We all know summer is the time for torrential downpours in this area. This is when you need wipers that really work versus smearing water when they should be swiping it off your windshield. If your wipers are smearing water, leaving visible streaks, or requiring several passes to clear away light rain, then they need to be replaced.
5. Check your brakes. Brakes are the single most important safety feature on your vehicle. Don’t put yourself or your loved ones at risk by riding around on worn down or faulty brakes. We can always check this for you! Some signs your brakes need some help: 1. Your brake pedal feels very soft. 2. You pedal feels hard or resistant. 3. Warning lights come on. 4. Scraping or grinding sounds are emitted when you brake.
6. Check the coolant and radiator. If an engine gets too hot, this is never good and can cause a variety of internal problems. Summer is tough on cooling systems in your vehicle. Sitting in traffic creates a situation where there is no air to flow across the engine to keep it cool. If your coolant levels are low, your engine temperature is going to go up. A general rule is to flush your radiator and add new coolant at least every two years. This is done with a special chemical that cleans debris and build up on the inside of the radiator. And if you see a small puddle of coolant under your vehicle when it’s been parked for a while, then you have a leak. You need to bring it in ASAP and have it checked out.
7. Clean your battery. Hot weather is harder on your battery than you think. Summer can speed up the chemical reaction inside a battery, causing it to overcharge, which can shorten the lifespan of your battery greatly. Heat can also evaporate the internal battery fluid. We can run a quick battery inspection if you suspect either of these issues.
8. Maintain your air conditioner. Losing cool air on a hot summer day is rather uncomfortable to say the least. The most common issue with your AC in your car is a low level of refrigerant. This should always be done by a professional as air conditioning units, especially in newer cars, are complicated beasts!
If you follow up and check all eight of these suggestions, you should be well on your way to maintaining a long life for your vehicle, thereby also keeping your beloved passengers safe! For any and all questions, please make sure to call us!
Summer is also the time for NEW WHEELS!
We’re open from 7:00 am to 6:00 pm every Monday through Friday and would love to show all that we have to you. Call us at (910) 483-2958 as well for more information. And as always, watch our website and our Crumpler’s Facebook page for current updates. We love your feedback and shares. Thank you all for your support and your business. Now, let’s have the best summer we can as we MAKE THOSE MEMORIES!