When something goes wrong with your vehicle, you want to be able to trust the person working on it. One of the worst feelings is that tingly one where you realize someone may be trying to take advantage of you. And unfortunately, mechanics can have a bad reputation for this. We decided to put together a list of expectations that you can keep with you in case you’re ever left wondering if someone is trying to pull the wool over your eyes in our field.
Mechanics should be able to quickly diagnose what your problem is and offer solutions.
A good mechanic should fix your vehicle effectively and efficiently, within a reasonable and agreed upon amount of time.
Excellent skills in customer service are required. A customer should feel like he or she can ask questions and get straight answers. Customers should also feel taken care of and put at ease on the possible scenarios associated with their vehicle.
Communication skills are on-point. Plain English is much appreciated by our average customer. Though a car’s engine can be complex, no one wants to be talked to in a way that is over your head or talked down to like you are incapable of understanding the intricacies of the issue. A good mechanic can share on whatever level the customer prefers or requires. The most important piece here is that everything is clear to the customer as the decision process is made and the plans are laid out for the repairs.
A solid work ethic is a given. Your mechanic should be committed to working hard on getting your vehicle ready to run well again.
Certifications set a person apart. A good mechanic is certified. This is the difference between someone that is “good with cars” and someone who has a career in this field. Plain and simple. Mechanics have changed so much in the past 30 years. If a mechanic doesn’t try to stay current, he or she will be left behind and unable to work on newer modeled vehicles. A good mechanic understands the most advanced technology in the field.
All these qualities are the kind that we build our business on. We can proudly and humbly tell you that if you come into Crumpler’s Automotive, you will meet mechanics with all of these qualities and more. Our team will provide you with the best in service all-around. To make an appointment, call us at (910) 483-2958.
A HUGE THANKS to all of you that helped to make our Crumpler’s Custom Cycle Open House such a huge success! Much thanks to our whole team for helping out, all our volunteers, Open Road for playing some great music, and to all of YOU who attended! We hope to make this an annual event, and as it goes with Crumpler’s, we intend to only get better with age…!
‘Tis the season for mowing and yard work….Come get your new Husqvarna at the beginning of the season, and make life easier on yourself!
And if you’re looking for a great used vehicle or motorcycle, check out all we have at our place. We have golf carts and ATV’s too! Call (910) 483-3791 for more details.
To stay up-to-date with all that we’re doing at the shop, make sure to follow us on Facebook, and please leave us comments and provide feedback. We value hearing from you!
It’s already that time of year, and if you’re like most people, you’ve got a person on your list that is hard to buy for. But you’re stubborn, and you’re not giving up! If he or she is a gearhead, then you’re in luck–because this month we have a holiday gift guide to share with you to help you find the perfect gifts for that special someone who likes all things fast, shiny, and loud this holiday season! We also have items that everyone needs, and can help you find the perfect one for each person on your list.
Shop owner Richie Crumpler and his son George have sorted through the shop to find the best items that they approve of to help you come up with the most unique and creative gifts for the people that you love.
#1 Cycle Care Detail Kit
This kit is for the motorcycle enthusiast in your life. Because if they can’t ride their bike a lot in the winter, then they can at least spend time with it detailing it! This comes with every formula you need and includes pads, towels, applicator and this great tote!
#2 Impact Gun
For those who like to do some of their own work. An impact gun or wrench is is a socket wrench power tool designed to deliver high torque output with minimal exertion by the user. Though it looks like a drill, it actually stores energy in a rotating mass, then delivers it suddenly to the output shaft. Wow someone with this beauty!
#3 Mini Ratchet and Bit Set
This is an outstanding set that is easy to keep close at hand to help you build or tighten anything in your house or garage! We had such a great response last year, that we brought this set back this year for the holidays. People love how easy it is to use.
#4 Jumper Cables
There’s no reason not to have jumper cables with you at all times. But take our advice and get a great pair with some quality, so that you have a product that actually works well and is SAFE. While you’re at it, get the 16 ft long variety so you have some room to work with.
#5 Forest Helmet
This lightweight helmet will protect your head, neck, and eyes while you’re working. It ventilates like a dream, has a great visor, and an adjustable sizer. Nothing but the best when you purchase Husqvarna.
#6 Plug n’ Play Stereo for Harley-Davidson
If you’re gonna ride, do it with some great tunes! This heavy-duty radio will withstand all the elements and keep you singing along down the road. We also do the installs too, to bring it back in with your bike, and we will have you good-t0-go in no time!
#7 Husqvarna Blower/Vacuum
First, you have the great quality of Husqvarna, which sets all of our inventory apart. Second, this blower also vacuums into a bag if you put it on. This will make yard clean up a breeze!
#8 Husqvarna Weed Eaters/Trimmers
Get these in either gas or electric models. The batteries last a long time and don’t lose power. And the gas variety is easy to crank and keep running.
#9 Husqvarna Chainsaws of all varieties and Masonry saws
You can choose your blade length and type and go as big and as efficient as possible. And this masonry saw will get the job done, hands down!
#10 Husqvarna Hedge Trimmers
Go big or go home! Trimming has never been so easy as it is with these great trimmers. You will absolutely love how fast and smooth they cut.
#11 Stocking Stuffers and Smaller Gifts
We’ve got you covered with small items from ratchet straps, cleaning brushes, wash mitts, motorcycle charms, jacks, safety glasses, sunglasses, goggles, motor treatments, tire cleaners, paste wax, bar-b-que sauce from the famous Bethany Historical Society, and more! You won’t run out of good options for smaller gifts as well.
And as always, if you want to knock some socks off, check out our vehicles and motorcycles for sale and our newest vintage item: a 1959 Ford Tractor!
You all mean the world to us as customers and friends. It is our sincere hope that you have the most joyous and peaceful of holiday seasons. Please let us know if we can help you in any way and call us if you need us: (910) 483-2958. We’re open Monday through Friday from 7 am to 6 pm at our shop at 7611 Clinton Road in Stedman. Follow us on Facebook at our Automotive Page and our Custom Cycle Page. Also at our website. Let us know how we can best serve you!
It’s that sinking feeling that everyone who drives has had at one time or another…you’re cruising along, having a decent day, feeling no real worries, and then you look down and see a little orange light on your dash is lit up. All your care is directed here now, as you try to decide how big of an emergency this is…. Do you hear a sound….? Smell a strange smell…? Feel any difference in your car’s handling….? You check your other gauges… and it really feels like nothing has changed. Does that mean you ignore the little orange light that now seems to be boring into your eyeballs each time you look down? Luckily your friends at Crumpler’s Automotive are here to help. Read on to learn how to handle this little orange friend like a BOSS!
To keep this basic, always understand that check engine lights monitor your car’s performance. When the light comes on, it means your car has diagnosed that it has an electronic control system issue, and it’s unable to repair it on its own. Also know that the check engine light signifies different things for different cars, so as much as it seems like a pain, this is the moment when you need to pull out that handy owner’s manual for your car and do a little reading. This can at least give you some insight as to whether this is small or a more critical issue. Regardless, you’ll need to start thinking of making plans to get it into us so we can take a look at it.
As general rule, the check engine light could mean:
An oxygen sensor needs to be replaced. You could lose a lot of fuel if you don’t get this replaced soon.
Something is wrong with the gas cap.
Your car’s catalytic converter needs to be replaced. A broken one will make your car run at a higher and more dangerous temperature.
Mass air flow sensor may need to be replaced. This will also cost you in fuel.
Spark plugs or plug wires need to be replaced. Your vehicle will begin to run poorly if you don’t get this fixed.
As you can see, this doesn’t mean you need to panic. But it does mean that you need to go ahead and call us to get in and see what’s going on. To schedule an appointment, call (910) 483-2958. We’re open from 7 am to 6pm Monday through Friday.
By the way…Fall is in the Air! We have some great deals on Husqvarna mowers before the season ends. Come see what we have on the lot!
Also if you’re ready to start some of those fall weather yard tasks, come see us about weed eaters, leaf blowers, and chainsaws. We have them all!
Chainsaws fit nicely under that tree as well.
Make life easier on yourself by getting a blower to deal with all of those leaves this season!
Need a New Ride?
FOR SALE: 1988 Monte Carlo SS. You will love the way this rides!
FOR SALE: Completely Custom bike made in our shop. Not another like it!
These and many more for sale, just call us at (910) 483-2958 and follow us on Facebook. Also, check out our website! And always feel free to comment and share here. We love your feedback!
We’ve been around since 1970 and most people know the generals: that we’re an automobile repair shop. But not everyone knows that we’re this and so much more. We’re here to help you in so many ways, and we wanted to share with you all the facets of our enterprise for this month’s blog!
To keep your vehicle running properly at all times, we offer a number of services in the Stedman, NC area that are carried out by our certified, expert auto service and repair technicians who have years of experience performing everything from oil changes to a complete engine overhaul.
We use high-tech diagnostic equipment to guarantee your vehicle is repaired and/or serviced correctly the first time around, and we only use the highest quality replacement parts, filters, oils, and components when it comes to your car.
Our services include: General Services Car & Truck Care Undercar Services Brakes Engine & Transmission Engine Maintenance Transmission Services Heating and Cooling Services Electrical Services Electronic Services Hoses Batteries Machine Shop
Essentially we can take care of all of your auto repairs and vehicle maintenance needs, because Crumplers Automotive Inc. is a full-service preventive maintenance and auto repairs center.
Our experts have the knowledge to service and repair even the most challenging auto problems on all makes and models of domestic and import vehicles. We use the latest technology to assess the situation and offer you alternatives. We guarantee all of our work and know you’ll be happy with the outcome.
Crumpler’s Custom Cycle
Crumpler’s has been a family business for as long as it’s been open. Of course, we like tradition, but we also like the freshness that new ideas bring to the table. That’s why when Richie’s son George Crumpler said he was interested in working on motorcycles, we decided to expand into having a custom cycle shop back in 2011. Since that time, the shop has grown to handle all kinds of custom work plus repair and service work. “We don’t just work people’s bikes in and shuffle them out–what we do isn’t about that,” George said. “What we want to do is try to fit the bike to exactly what the owner wants.”
Because of this, the Crumplers sell wheels, do custom paint jobs, add chrome accessories and do performance work. The beauty of this line of work is the variety. George works on anything from classic bikes to more current models, although each presents its own challenges always. Piecing together the puzzle for a great finished product is what we do best!
Richard Crumpler of Crumpler’s Custom Cycle Shop
Inside the shop
We have motorcycle helmets for sale in the shop!
We’re also in the business of repairing, servicing, customizing and getting parts for golf carts! We are excited about offering this, because we know many of you have golf carts already or plan to get one. Make sure it’s running efficiently and customized to your wants and needs with our help.
Getting new tires means that for the next 65,000+ miles you’ll have good traction and drivability. They will increase your vehicle’s ability to stop, maneuver and turn as well. If you have a set of worn out tires with an uneven tread pattern, your gas mileage will suffer, because your car will have to work harder. When you update your tires with us, you’ll rest easy knowing that your tires are properly mounted, balanced, and are at the proper pressure. We’ll also make sure your vehicle is aligned so they wear evenly in the future. If you’re unsure as to whether you need new tires, that’s an easy solution: just come see us, and we’ll check them out for you and let you know if you need new ones, or how long you have left on your current tires. Then we’ll also recommend the right tire for your vehicle to fit your needs.
We love cars and bikes and all things machine, and so we put our efforts into take care of those needs for all of our loyal customers. We added a Wrecker Service to our line of services and make ourselves to all of you 24 hours per day. When the worst happens and you need towing, don’t you feel better calling someone you trust? We know how vulnerable you can feel when you need a tow, and we make it our policy to get there and take care the situation so that you safely get your vehicle and yourself to your destination. Life is a journey, but sometimes there are bumps in the road. Put us in your contacts on your phone so you’re not searching when you’re nervous or panicked.
Our numbers are as follows:
After normal business hours call:
We make it our business to find great used cars and make sure they’re good-to-go. Then we offer them for sale to the public–it’s that simple. Leslie, Richie’s daughter, runs this part of the business as the Auto Sales Manager, and Rick Player works in Automotive Sales.
Husqvarna, Auto Plus parts, Mower Parts, Auto Parts
Husqvarna is the global leader in the production of outdoor power products. From riding lawnmowers, to chainsaws, to trimmers and carts, they’re dedicated to being responsible suppliers and in turn, only work with reputable dealers. We’re proud to be one of them. Aligning ourselves with a company that’s been making products since 1689 and has grown to be one of the leaders in the market for lawn equipment, assures us that our customers will be well taken care of and satisfied for years to come.
We have mowers galore! They will run cooler and cleaner and give you better power and fuel economy than you’ve ever had before. These mowers are easy to use with hydrostatic transmission systems and gauges easily controlled from the driver’s seat. From cruise control to an adjustable comfort seat as well as a cup holder, you truly be able to sit back and relax during your mowing experience.
We also have chainsaws, blowers, trimmers, and can order any Husqvarna product you may want. The same rings true for our Auto Plus parts, all mower parts and auto parts. If we don’t have them, we can get them for you!
Chainsaws fit nicely under that tree as well.
Make life easier on yourself by getting a blower to deal with all of those leaves this season!
We are proud to be a local business, employing local people. Our products and services rival any of our competitors and our prices are competitive with national chain stores. But that’s not why we are here. We’re here to serve our community and proudly bring our best to work every day. We have a goal of excellence, and we’re only getting better with age!
Things have been busy as can be for us over here, but we’re always committed to giving you the best in advice and knowledge in order to keep your vehicles, motorcycles, and small engines in top shape. This month we want to focus on your bike and give you a checklist that will help it run right through the fall so that you can enjoy your rides through the best parts of the year!
Keeping your fluids all up the correct levels will ensure that your bike is lubricated at all times. You’ll avoid so many issues just by making sure your bike isn’t fluid deficient, which causes degradation almost immediately. Old fluid and fuel can also clog your fuel system and cause harmful acid levels which will shorten the lifespan of your transmission. You should be replacing your oil every 5,000 miles. Your transmission lubricant should be replaced every 20,000 miles, and your brake fluid levels should be checked every 5,000 miles. Additionally, your fuel valves, lines, and fittings should be checked every 5,000 miles for leaks. The primary chaincase lubricant should also be checked, but only every 10,000 miles or so.
Air Intake and Exhaust
Always check the air filter, as it is what essentially helps your bike to breathe. This always helps it to stay clear of heavy debris. If you ever see a hole, you must replace it to keep harmful particles from entering into the engine. Also, inspect your muffler to make sure no cracks or damage are depriving you of valuable horsepower! Filters should be replaced every 5,000 miles, as well as your air cleaner.
Tires and Driveline
Heat has an adverse effect on the PSI (pounds per square inch) on your tires. Check the manufacturer’s guidelines as they vary per each different product and then fill or drain your tires accordingly. FREQUENTLY check the tread, as this is one of your primary safety features. No tread=No traction. And tires can rot faster than you think! Tires should be inspected and checked every 5,000 miles at least, and the wheel spoke tightness should be checked.
While you’re at it, give the chains or belts a good look too. Make sure driveline sprockets and pulleys don’t have any signs of hooking. If you notice any damage to these or the belts, don’t wonder about it, just replace them. Chain tension should be examined by a mechanic every 5,000 miles as well as the belts, sprockets, and pulleys.
When you need some stop in your life, you want the brakes to be there for you. That’s another one of those moments in time when your safety is on the line. Make sure there is no damage to your brake lines BEFORE you head off on a ride. Then actuate them to check for leaks and pressure loss. Your master cylinders should be checked as well to make sure the fluids are where they need to be. Your brake pads and discs should be inspected every 5,000 miles by a mechanic.
Battery and electronics
A dead or weak battery isn’t an uncommon problem, even in the heat of summer. If your battery won’t hold a consistent charge, it’s time to get a new battery instead of wasting your time trying to get an old one to work. Bare wires and cracked shieldings are bad news–make sure to clean the battery area of debris as well. Clean connections every 5,000 miles and make sure all your electrical switches and equipment works every 5,000 miles or so.
Most of these checks are performed every time you bring in your bike to us at Crumpler’s Custom Cycle for maintenance. We have a schedule we follow for routine maintenance so that you don’t have to. We’re here to keep your bike running happy so she keeps you running happy too!
Summer is also the time for NEW RIDES!
We’re open from 7:00 am to 6:00 pm every Monday through Friday and would love to show all that we have to you. Call us at (910) 483-2958 as well for more information. And as always, watch our website and our Crumpler’s Facebook as well as our Crumpler’s Custom Cycle page for current updates. We love your feedback and shares. Thank you all for your support and your business. Take care, stay cool, and enjoy the open road!
Summertime is a time for traveling. Whether it’s to the beach, the mountains or the All-American road trip, it’s hard to not take advantage of this time of year to take a vacation. Before hitting the road, though, you can take a few simple precautions to keep your loved ones safe and maybe even save money at the pump. The kind of heat that we have here in NC can be particularly hard on cars, so make sure to keep on top of the following things to keep your vehicle running smoothly this summer:
1. Check your tires. Only one out of ten drivers know how to correctly check their tires, but over-inflated, worn, or under-inflated or misaligned tires can be dangerous in hot weather. Consult your owner’s manual to see what PSI your tires need to be in hot weather. Also, use the penny trick to see if you still have enough tread on your tires. Stick a penny in the tread, and if Lincoln’s head disappears, you’re good. We can also check your tires as well if you’re unsure about any of the above. Last thing: make sure to also check your spare tire.
2. Change your oil and filter. Oil keeps your engine running clean, smooth, and cool. Most of us do a lot more driving during the summer, so keep in mind the guidelines for changing for your vehicle and also check your oil before a trip so you’re not caught off-guard.
3. Check hoses and belts. The key to keeping your car running well this summer is generally keeping the engine running cool. The hoses connect to the radiator and help pump coolant back and forth between the engine block. The belts run the fan that helps cool the system. A cracked hose or broken belt will lead to the radiator overheating.
4. Replace your windshield wipers. We all know summer is the time for torrential downpours in this area. This is when you need wipers that really work versus smearing water when they should be swiping it off your windshield. If your wipers are smearing water, leaving visible streaks, or requiring several passes to clear away light rain, then they need to be replaced.
5. Check your brakes. Brakes are the single most important safety feature on your vehicle. Don’t put yourself or your loved ones at risk by riding around on worn down or faulty brakes. We can always check this for you! Some signs your brakes need some help: 1. Your brake pedal feels very soft. 2. You pedal feels hard or resistant. 3. Warning lights come on. 4. Scraping or grinding sounds are emitted when you brake.
6. Check the coolant and radiator. If an engine gets too hot, this is never good and can cause a variety of internal problems. Summer is tough on cooling systems in your vehicle. Sitting in traffic creates a situation where there is no air to flow across the engine to keep it cool. If your coolant levels are low, your engine temperature is going to go up. A general rule is to flush your radiator and add new coolant at least every two years. This is done with a special chemical that cleans debris and build up on the inside of the radiator. And if you see a small puddle of coolant under your vehicle when it’s been parked for a while, then you have a leak. You need to bring it in ASAP and have it checked out.
7. Clean your battery. Hot weather is harder on your battery than you think. Summer can speed up the chemical reaction inside a battery, causing it to overcharge, which can shorten the lifespan of your battery greatly. Heat can also evaporate the internal battery fluid. We can run a quick battery inspection if you suspect either of these issues.
8. Maintain your air conditioner. Losing cool air on a hot summer day is rather uncomfortable to say the least. The most common issue with your AC in your car is a low level of refrigerant. This should always be done by a professional as air conditioning units, especially in newer cars, are complicated beasts!
If you follow up and check all eight of these suggestions, you should be well on your way to maintaining a long life for your vehicle, thereby also keeping your beloved passengers safe! For any and all questions, please make sure to call us!
Summer is also the time for NEW WHEELS!
We’re open from 7:00 am to 6:00 pm every Monday through Friday and would love to show all that we have to you. Call us at (910) 483-2958 as well for more information. And as always, watch our website and our Crumpler’s Facebook page for current updates. We love your feedback and shares. Thank you all for your support and your business. Now, let’s have the best summer we can as we MAKE THOSE MEMORIES!
It’s finally warming up, the days are longer, and you probably notice a lot more motorcycles out on the roads. If you’re in car or truck and in a rush, it’s easy to get annoyed with having to “watch out” for a motorcycle rider. But if you consider it, the reason you’re looking out closer is because of the safety of the rider, who if hit, has a much higher chance of fatality than people in standard vehicles. That’s why it’s important to keep this in perspective and share the road. May is Motorcycle Awareness Month for that reason. Read on for some tips for motorists and motorcycle riders alike. Because in 2014 there were 4,586 motorcyclists killed in traffic crashes, accounting for 14 percent of the total highway fatalities that year. We feel strongly that it’s time for all of us to do our part to actively lower this number and save lives.
Tips for Motorists
*Allow a motorcycle rider a full lane width. There may seem as if there is enough room in a single lane, but looks can be deceiving. This gives them more room to maneuver safely.
*Pause and give yourself time to look around turns that may be obstructed and consistently scan for all roadway users. Make sure that you’re aware of all the space around your vehicle at all times.
*Motorcycles are obviously smaller than your car and their size can cause other drivers to misjudge their speed and distance, so continue to check your mirrors when you’re driving for your blind spot.
*Always signal when you change lanes. This helps a motorcyclist know how to plan his or her next movement.
*Give more following distance than you do a car–three or four seconds is best. Sometimes riders have to make quick decisions to avoid potholes or other hazards such as railroad crossings, grooved pavement etc. Giving them more space keeps them safe.
*Don’t look at your phone while you’re driving, even if it seems there is no one around. Your biggest regret could be looking up to realize you don’t have enough reaction time to avoid a tragedy. Truly….nothing is that important.
Tips for Motorcycle Riders
*Use defensive driving techniques. Be aware of your surroundings and always expect the worst. Don’t assume other drivers will yield to you.
*Practice your braking and cornering skills. 50% of motorcycle/vehicle collisions occur in intersections. Know how much space you need to break quickly.
*Pick a motorcycle that’s a good fit. Make sure you purchase one that you can drive safely. You have to be able to pick it up if it falls over. If you can’t, you need to do some hard thinking about the functionality of your bike.
*Be considerate. Weaving in and out of traffic and riding on shoulders is rude. Don’t needlessly aggravate other drivers and cause them to react negatively, which puts everyone at risk.
*Be aware of your speaker volume. If your music is too loud, it can cocoon you in your attention to others. You need all your senses when you’re riding.
*Never ride impaired. It’s just not worth it.
*Wear a helmet and insist that your passengers do as well. In 2014, 53% of fatally injured motorcycle passengers were not wearing a helmet as well as 41% of fatally injured riders.
If we’re all vigilant, there’s no reason why we can’t all get along out on the road! Be aware and respectful of others and have the self-discipline to pay attention to what you’re doing while you’re driving.
Remember also to keep your bike in top condition so that when you’re riding it, you’re not at risk because of mechanical or maintenance issues. If you’re in doubt, make sure to come see us at Crumpler’s Custom Cycle. It’s worth it to have the peace-of-mind and know that you’re taken care of by people who know your bike and care about your safety.
We also want to remind you that we are now in the business of repairing, servicing, customizing, and getting parts for golf carts! We are excited about offering this, because we know many of you have golf carts already or plan to get one. Make sure it’s running efficiently and customized to your wants and needs!
If you’re ready for your own custom bike….
We have one ready to go! Richie has decided to sell his custom motorcycle. Though we hate to see it go, we are proud of the handiwork of our shop that went into this great bike. Call (910) 483-9607 for more details.
Be Safe and Call Us if You Need Us
We’re open from 7:00 am to 6:00 pm every Monday through Friday and would love to show all that we have to you. Call us at (910) 483-2958 as well for more information. And as always, watch our website and our Crumpler’s Facebook page for current updates. We love your feedback and shares. Thank you all for your support and your business. Now, let’s have the best spring and summer we can as we SHARE THE ROAD!